Frequently asked questions
The short version of how ordering, approval and delivery work.
When do I pay? +
Not when you place the order. We buy the item in the UK, photograph it and confirm the final delivered total. You pay when you approve it.
How do I pay? +
Cash on approval is the default: we contact you to collect the cash, then we dispatch. Cash on delivery is available only if our team enables it for your order. Iraqi wallet payments are coming soon.
What if I change my mind? +
Reject the item before you approve it. Rejected items stay in the UK and you are not charged. Once you approve and pay, the sale is final.
When will it arrive? +
We dispatch on the Wednesday after approval and payment clears. Delivery is typically 2–3 weeks after dispatch. Your order page shows the latest estimate.
What does the price include? +
The delivered estimate includes the goods, UK freight, customs and last-mile delivery. We confirm the final weight and total before you approve, and you see the difference from the original estimate.
Can I return or refund an approved item? +
No. Approval is the commitment point, so we do not accept returns, exchanges or refunds after approval. Check the photos and final total carefully before approving.
Can I cancel? +
Before approval, reject the item. After approval, the sale is final and we cannot cancel it. If cash is not collected, we may cancel and release the item.
Who do I contact? +
Message us on WhatsApp before you approve. We will answer before the item is dispatched.
Still unsure? Message us on WhatsApp .